• Refund policy

Refund policy

Return & Refund Policy

Last updated: [01-12-2025]

At Lalitham Crafts, we take great pride in offering finely crafted brass items and divine idols made with precision, care, and devotion. Each product is carefully inspected before dispatch to ensure quality and authenticity.

Since our products are handcrafted, traditional, and often sacred, we follow a transparent yet limited return policy as outlined below.

1. Eligibility for Returns

We accept returns only under the following conditions:

  • The product you received is damaged, defective, or incorrect.

  • The issue is reported within 48 hours of delivery via email or WhatsApp with clear photos and unboxing video proof.

  • The product is unused, unwashed, and returned in its original packaging with all tags and accessories intact.

Returns will not be accepted for:

  • Minor variations in color, texture, or finish due to the handcrafted nature of the product.

  • Damage caused by improper handling or installation after delivery.

  • Custom-made, personalized, or limited-edition idols.

  • Products used for puja or rituals.

2. Return Process

  1. Contact our support team at info@lalithamcrafts.com within 48 hours of delivery with your order number and issue details.

  2. Our team will review your request and approve the return if eligible.

  3. Once approved, we’ll share the return address and instructions.

  4. The product must be shipped back within 5 business days of return approval.

Return shipping costs are borne by the customer unless the product was damaged or incorrect at the time of delivery.

3. Refunds

Once we receive and inspect the returned item, your refund will be processed within 5–7 business days to your original payment method.
Refunds will be issued only after verifying the returned product’s condition.

For Cash-on-Delivery (COD) orders, refunds will be processed to the customer’s bank account after confirmation.

4. Cancellations

  • Orders can be canceled within 12 hours of placing the order, provided the product hasn’t been shipped.

  • Once shipped, cancellations are not accepted.

  • Refund for canceled prepaid orders will be processed within 3–5 business days.

5. Damaged or Wrong Product

If you receive a damaged or wrong item:

  • Please share an unboxing video and photos immediately upon delivery.

  • Our team will arrange a replacement or refund based on the situation.

6. Contact Us

For any concerns, reach out to us at:
📧 info@lalithamcrafts.com
📞 +91 8310139031
🌐 www.lalithamcrafts.com