• Shipping policy

Shipping policy

Shipping Policy

Last Updated: [01-12-2025]

Thank you for shopping with Lalitham Crafts.
We take great care to ensure your brass items and divine idols are packed safely and delivered to you on time.
This Shipping Policy explains how and when your orders will be processed, shipped, and delivered.

1. Order Processing Time

  • All orders are processed within 1–3 business days after payment confirmation.

  • Orders placed on Sundays or public holidays are processed on the next working day.

  • In case an item is out of stock or requires additional production time, we will notify you immediately.

2. Shipping Timeline (India)

We ship across India through trusted courier partners.

Estimated delivery time:

  • Metro cities: 3–6 business days

  • Tier 2 & Tier 3 cities: 5–9 business days

  • Remote locations: 7–12 business days

Please note: Delivery timelines may vary due to courier delays, festivals, or unforeseen circumstances.

3. Packaging & Fragile Item Handling

Since we sell brass idols and handcrafted items, we follow strict packaging standards:

  • Double-layer protection

  • Shockproof and tamper-proof packaging

  • Bubble wrap and cushioning for delicate idols

  • Waterproof sealing for monsoon shipments

We aim to ensure your item reaches you safely and undamaged.

4. Shipping Charges

  • Shipping charges are calculated at checkout based on order value, weight, and location.

  • Free shipping may be offered during promotions or for qualifying orders.

5. Cash on Delivery (COD)

  • COD is available for selected pincodes and products.

  • For COD orders, customers must respond to the confirmation message/call to avoid cancellations.

6. Order Tracking

Once your order is shipped:

  • You will receive an email/SMS/WhatsApp with a tracking link.

  • You can track the movement of your package in real-time.

If tracking details don’t update immediately, please allow 24 hours for the courier partner to sync the tracking status.

7. Incorrect Address / Delivery Issues

Please ensure your shipping address, mobile number, and pincode are correct at checkout.

We are not responsible for:

  • Delays caused by incorrect address entry

  • Customer unavailability at the time of delivery

  • Courier partner issues beyond our control

Such orders may be marked as RTO (Return to Origin).

8. Damaged Shipments

If you receive a damaged package:

  • Please record an unboxing video before opening the parcel

  • Share the video + photos with us within 48 hours of delivery

We will assist with replacement or refund as per our Return Policy.

9. International Shipping

International shipping is currently not available.
(If you want, we can modify this section if you decide to ship globally later.)

10. Contact Us

For any questions regarding shipping or delivery:
📧 info@lalithamcrafts.com
📞 +91 8310139031
🌐 www.lalithamcrafts.com