• Terms of service

Terms of service

Terms of Service

Last Updated: [01-12-2025]

Welcome to LalithamCrafts.com.
By accessing or using our website, purchasing our products, or engaging with our services, you agree to be bound by the following Terms of Service (“Terms”).
Please read them carefully.

These Terms apply to all users of the site, including browsers, customers, merchants, and contributors of content.

1. General Conditions

  • By using our site, you confirm that you are at least 18 years old or using the site under the supervision of a parent or legal guardian.

  • We reserve the right to refuse service to anyone for any reason at any time.

  • Product colors and finishes may vary slightly due to lighting and the handcrafted nature of items.

  • Misuse of our products or website is strictly prohibited.

2. Products and Pricing

  • All products listed on LalithamCrafts.com are subject to availability.

  • Prices may change without prior notice due to metal cost variations or manufacturer updates.

  • We reserve the right to discontinue or modify any product at any time.

  • We make every effort to display accurate product images, but slight variations may occur, especially in handcrafted brass items and idols.

3. Order Acceptance & Cancellation

  • Once an order is placed, you will receive a confirmation email.

  • We may refuse or cancel any order if we suspect fraud, inaccurate information, or policy violations.

  • Orders may be canceled by the customer within 12 hours of placing the order, provided the order has not been shipped.

  • Once shipped, cancellations cannot be accepted.

4. Accuracy of Information

  • We strive to provide accurate product descriptions, pricing, and availability.

  • However, errors may occur.

  • We reserve the right to correct any errors or inaccuracies and to change or update information at any time, even after an order is placed.

5. Shipping & Delivery

  • Shipping timelines vary based on location and product type.

  • Delays may occur due to courier issues, holidays, or unforeseen circumstances.

  • We cannot be held responsible for delays once the shipment is handed over to the courier partner.

  • For more details, refer to our Shipping Policy.

6. Returns, Refunds & Replacements

  • Returns are accepted only for damaged, defective, or incorrect items, as detailed in our Return Policy.

  • Issues must be reported within 48 hours of delivery with unboxing video proof.

  • Certain items such as handcrafted idols and custom-made products may not be eligible for return.

  • Refunds will be processed only after the returned item is received and inspected.

  • For detailed terms, refer to our Return & Refund Policy.

7. Payment Terms

  • We use secure third-party payment gateways to process all payments.

  • Payment methods may include credit/debit cards, UPI, wallets, and net banking.

  • For Cash-on-Delivery orders, customers must provide accurate contact details for order confirmation.

8. Intellectual Property Rights

  • All content on this website—including images, text, logos, graphics, and product designs—is the property of Lalitham Crafts.

  • Unauthorized copying, reproduction, or distribution is strictly prohibited.

9. Prohibited Activities

You are prohibited from:

  • Using the site for fraudulent or unlawful purposes

  • Uploading harmful or malicious code

  • Violating intellectual property rights

  • Harassing, abusing, or defaming the brand or its representatives

  • Attempting to hack, modify, or disrupt site functionality

Violating these terms may result in termination of access.

10. Third-Party Services

  • We may use third-party providers such as payment gateways, logistics companies, and analytics tools.

  • These providers have their own privacy and data policies.

  • By using our site, you consent to the use of such third-party services.

11. Limitation of Liability

  • Lalitham Crafts is not liable for:

    • Improper use or handling of products

    • Minor variations in color, design, or finish of handcrafted items

    • Delays caused by courier partners

    • Losses caused by user errors or incorrect address details

Our liability is limited to the amount paid for the product.

12. Indemnification

You agree to indemnify, defend, and hold harmless LalithamCrafts.com, its owners, employees, and partners from any claims, losses, liabilities, or expenses arising from your use of the website or breach of these Terms.

13. Modification of Terms

We reserve the right to modify or update these Terms at any time.
Continued use of the website constitutes acceptance of the updated Terms.

14. Governing Law

These Terms are governed by the laws of India.
Any disputes will be handled under the jurisdiction of the courts of [Ernakulam/Kerala].

15. Contact Information

For questions or concerns about these Terms, please contact us at:
📧 info@lalithamcrafts.com
📞 +91 8310139031
🌐 www.lalithamcrafts.com